SHANDONG ROPENET MACHINERY CO.,LTD
2022 Corporate Quality Credit Report
SHANDONG ROPENET MACHINERY CO.,LTD.2 O March 203
Directory
1. Foreword Of The Report ………………………………………………………… Page 3 1. Report Preparation Specifications……………………………………………… Page 3 _
2. Chairman ’S Speech…………………………………… Page 3
3. Company Profile ……………………………………………… Page 4
2. Quality Credit Report …………………………………………………… Page 4 1. Enterprise Quality Concept ……………………………… Page 4
2. Enterprise Quality Management ……………………………… Page 5
3. Corporate Quality And Integrity ………………………………………… Page 9
5. Basics Of Enterprise Quality ………………………………………… Page 10
6. Product Quality Responsibility …………………………………………… Page 11
7．Quality Risk Management ……………………………………………… Page 12
8. Conclusion Of The Report…………………………………………… Page 14
Preface
1. Report Preparation Specifications
The Company Guarantees That The Construction Of The Quality Integrity System Published In The Report Does Not Contain Any Misleading Statements Or False Claims.
False Information And Shall Be Responsible For The Objectivity And Authenticity Of Its Content. At The Same Time, The Concepts, Systems, Measures And Achievements In Quality Management, Product Quality Responsibility, Quality Credit Management, Etc. The Disclosure Content Of This Report Is Explained As Follows:
Reporting Organization Scope : Shandong Ropenet Machinery Co.,Ltd. Reporting Time Range: January 2022 To December 2022 Report Release Cycle: 1 Time / Year
Report Data Description: The Data Involved In The Report Come From The Company And Are True And Valid. How To Obtain The Report: The Company Will Use The Official Website Of Shandong Ropenet Machinery Co.,Ltd. As A Carrier To Display The "Corporate Quality Credit Report" And Make It Available For Downloading And Reading.
2. Chairman’s Speech
Founded In November 2007 , After Ten Years Of Corporate Development, The "Ropenet" Rope Net Machinery And Equipment Brand Has Been At The Forefront Of High-End Ropes.
The Company Attaches Great Importance To Quality Management Of All Employees And Implements The Quality Management System. In 2020 , Under The Severe Situation Of The Rope Net Market , It Has Achieved Stable And Long-Term Economic Benefits. This Is In Line With The Effective Introduction Of The Performance Appraisal Mechanism By Our Company And The Comprehensive Implementation Of The Quality Management System. Effective Protection Is Closely Related.
A Company's Responsibility To Consumers Does Not Rely On Cheap Prices. A Good Company Does Not Rely On Price To Guide The Market, But On Product Quality And Technology. Therefore, Shandong Ropenet Machinery Co.,Ltd. Is Bringing A New Feeling And A Qualitative Experience To Consumers , Fully Realizing The Value Of Our Products. In Addition To Strict Quality Control
In Addition, Shandong Ropenet Machinery Co.,Ltd. Will Also Be Responsible For Thinking About Consumers At All Times, Constantly Updating Products And Technologies To Meet Market Needs.
The Company Follows The Corporate Philosophy Of "Quality First, Customer First" And Wholeheartedly Provides High-Quality Products And Satisfactory Services To New And Old Customers At Home And Abroad.
3. Company Profile
Shandong Ropenet Machinery Co.,Ltd. Was Established In 2007 With A Registered Capital Of 20 Million Yuan. It Is An Innovative Enterprise Of "One Enterprise, One Technology " In Shandong Province . The Company Is Committed To The Research And Development, Production, Service And Training Of Ropes, Nets, Wires, Belts And Other Machinery. The Main Products Include: Various Fiber Extruders, Rope-Making Machines, Twisting Machines , Rope-Braiding Machines , Ball-Playing Machines, Shaft-Making Machines, Winding Machines, Split-Winding Machines And More Than Ten Series Of Products.
Honors And Achievements Achieved By The Company :
Provincial-Level "One Enterprise, One Technology" Innovative Enterprise;
Provincial-Level "Specialized, Special And Innovative" Small And Medium-Sized Enterprises;
Municipal Technology-Based Small And Medium-Sized Enterprises; Has Obtained 9 CE International Product Certification Standards.
Quality Credit Report
Part One Enterprise Quality Concept
"Customer First" Is The Fundamental Purpose Of The Brand Development Of "Shandong Ropenet Machinery Co.,Ltd.". "Continuous Improvement" Is The Eternal Goal Pursued By "Shandong Ropenet Machinery Co.,Ltd." Products.
Shandong Ropenet Machinery Co.,Ltd. Regards Customers As God, Quality As Life, And Wholeheartedly Meets Customer Needs.
Demand And Provide Customers With Satisfactory Products. From The Selection Of Raw And Auxiliary Materials To The Configuration Of Spare Parts And Standard Parts, We Strictly Control The Quality Of Procurement And Resolutely Reject Unqualified Raw And Auxiliary Materials And Accessories From Entering The Warehouse; From Material Selection, Ingredients,
From Casting, Machining, Assembly, Riveting And Welding To Painting And Packaging, We Strictly Control Each Set Of Process Flow And The Production Quality Of Each Production Process; Take Practical Measures To Control The Entire Product Formation Process, And Strictly Implement Self-Inspection And The Inspection System That Combines Special Inspections, Through First Article Inspection, Semi-Finished Product Inspection, Finished Product Inspection And Other Inspection Procedures, Resolutely Prevents Unqualified Products From Entering The Next Production Process, And Resolutely Prevents Unqualified Semi-Finished Products And Finished Products From Entering The Warehouse. According To Corporate Product Standards And Customer Specific Requirements, We Strictly Control Product Quality And Never Deliver
Products That Customers Are Not Satisfied With. We Know That Only By Providing Customers With High-Quality Products Can We Continue To Improve. "
"Only With The Gold Content Of The Brand Of Rope Net Machinery And Equipment Can Enterprises Go Further On The Road Of Development.
Part 2 Enterprise Quality Management
1. The General Manager Of The Quality Management Organization And The Chief Quality Officer Are Fully Responsible For The Company's Quality Management And Product Quality.
The General Manager Personally Takes Charge, Establishes The Enterprise's Organizational Structure, Determines The Responsibilities And Authorities Of Functional Departments And Managers At All Levels ; Establishes Assessment And Incentive Mechanisms And Other Quality Assurance Measures; Organizes And Formulates The Enterprise's Quality Development Strategy, Annual Quality Work Plan And Quality Objectives; Establishes And Implement Scientific Quality Management Systems And Advanced Management Methods; Organize And Implement Mass Quality Activities Such As Quality Improvement And Quality Research; Implement Quality Cost Management And Strengthen Quality Statistical Analysis; Preside Over Annual Quality Management Reviews And Determine Quality Improvement Projects; Carry Out Quality Education And Training; Building Corporate Quality Culture, Etc.
The Quality Management Department Is A Specialized Organization For The Company's Quality Management. It Exercises Its Powers Independently Under The Leadership Of The General Manager. It Is Specifically Quality Management, Fully Implements The ISO9000 Quality Management System, And Assists The General Manager And Chief Quality Officer In Complying With The Requirements Of Quality Management System Standards. Plan, Establish And Improve The Company's Quality Management System, Coordinate, Guide, Supervise, Inspect, Assess And Implement The Quality Management, Quality Plans,
Implementation And Realization Of Quality Objectives And Various Quality Improvement Measures. The Quality Inspection Department Is Specifically Responsible For Product Quality.
It Is A Departmental Organization That Independently Exercises Its Authority Under The Leadership Of The General Manager And Chief Quality Officer, And Is Specifically Responsible For The Incoming Inspection And Acceptance Of Purchased Products (Including Raw And Auxiliary Materials, Spare Parts, Standard Parts And Outsourced Products); The Process Inspection And Testing Of Products ( Including Each Production And Processing Process And Semi-Finished Product Inspection) And Finished Product Incoming And Outgoing Inspection, And Keep Quality Inspection Records, Prepare Product Quality Reports, From Raw And Auxiliary Materials Entering The Factory To Production Process Inspection, Semi-Finished Products And Finished Product Incoming Inspection, Directly Responsible For Product Quality Responsibility.
The Quality Management Department And Quality Inspection Department Implement A Ministerial Responsibility System, With A Team Of Highly Qualified And Professional Administrators ( Bachelor Or Above, And Professional Qualification Certificates). Based On Product Execution Standards (Product Standards, Management Standards) And Customer Satisfaction (Second-Party On-Site Audits, Acceptance, Product Delivery Reports And Customer Usage Reports), We Strictly Implement Product Quality Investigation And Quality Management Assessment Systems, And Strictly Implement Enterprise Post Quality Specifications And Quality Standard Management Ensure That The Batch Qualification Rate Of Factory Products Is 100% And Customer Satisfaction Is Over 99% .
2. Quality Management System
( 1 ) Quality Is The Life Of An Enterprise, And Quality Management Is The Guarantee For The Realization Of Enterprise Policies And Quality Objectives. The Company Adheres To Quality Management To Ensure Product Quality And Wins Market Share With Quality Reputation. The Company Has Established And Implemented The ISO9000 Quality Management System, Successfully Passed The Supervision And Audit (Re-Evaluation Or Re-Certification) Every Year As Required, And Gradually Expanded The Scope Of Certification.
( 2 ) Under The Leadership Of The General Manager, The Company Regards The "Quality Manual" As The Company's Programmatic Document For Implementing Quality Management, Quality Planning, Quality Control, Quality Assurance And Quality Improvement, And Also As A Commitment To Customers; "Procedure Documents" Is The Company's Current Management Standard, And Quality Management Is Implemented In Accordance . Carry Out Quality Management Education And Training, And Establish A Team Of Lecturers To Conduct Training On Management, Technology, Production Technology, Quality Inspection, Measurement, Production And Quality According To The Annual Training Plan And Monthly Implementation Plan.
Provide Training To All Employees And Strengthen Publicity And Education On Laws And Regulations Such As The Product Quality Law And The Standardization Law. In Order To Safeguard The Rights And Interests Of Users, We Have Established And Implemented An After-Sales Service System And A Quality Liability Compensation System. Since 2010 ,
The Company Serves More Than 180 Domestic And Foreign Customers, And Has Not Found A Single Case Of Product Batch Returns Or Quality Complaints. Customer Satisfaction Has Remained Above 99.6% Year After Year .
( 3 ) The Company Adheres To The Application Of ISO9000 Quality Management System And Implements Comprehensive Quality Management.
Make Full Use Of System Certification Resources And Take Various Effective Measures To Certify The Quality System And Implement Quality Management
It Is Organically Combined And Integrated, And Internal Audits, Second-Party And Third-Party Audits, And Management Reviews Are Used As Opportunities To Discover Problems And Implement Continuous Improvement, Thereby Effectively Solving The Two-Skin Problem Of "Certification" And "Management". By Adopting Effective Management Models And Methods Such As "Awareness Development", "Goal Management", "Process Management", "Continuous Improvement" And "Mechanism Innovation ", Employees' Quality Awareness Has Been Gradually Formed, And The Quality Management Level Has Been Continuously Improved. The Efficiency Is Significantly Improved. In Short, We Have Gone Our Own Way In Quality Management And Made Our Own Characteristics.
(1) Changes In Management Methods
The Implementation Of ISO9000 Quality Management System Focuses On Process Management, Realizes The Transformation From Traditional Management Methods To Modern Management Methods, And Achieves Established Quality Goals -Management Results Through Standardized And Institutionalized Management Processes. The Essence Is A Change From Managing People By People To Managing People By Rules, Standards, And Systems. It Is A Change From Emphasizing Results To A Management Method That Focuses On Process, Following Procedures, And Grasping Details. It Is A Change Of Departments Working On Their Own The Management Model Has Changed To A Team Management Model Of Department-To-Department, Person-To-Person, Mutual Communication, And Cooperation . Among Them, Three Major Problems Have Become Bottlenecks Restricting Implementation: First, The Change Of Understanding; Second, The Formation Of Habits; Third, The Mastery And Application Of Professional Skills And The Basic Quality Of The Management Group. We Believe That Corporate Quality Management In Accordance With The Standard Requirements Of The ISO9000 Quality Management System Is An Effective Guarantee For A Quality Company.
It Is The General Trend Of Modern Enterprise Management And The Only Way For Sustainable Development Of Enterprises. So We Strengthened Our Confidence To Implement It. To This End, We Formulated Phased Management Goals And Proposed In April 2010 That It Would Take Three Years To Achieve The Short-Term Goal Of "Standardization And Normalization" Of Quality Management . We Have Taken A Variety Of Effective Measures. , This Goal Was Basically Achieved By The End Of 2013. After That, We Promptly Formulated A Five-Year Plan
( 2013-2017 ) To Achieve The Mid- And Long-Term Goals Of “Standardization, Normalization, Standardization, And Institutionalization”. Now We Can Randomly Receive Certification Audits From National Quality Certification Agencies And Quality Management Audits From Domestic And Foreign Second Parties (Customers) At Any Time And Under Any Circumstances.
(2) Reform And Innovation Of Management Mechanism We Have Introduced The Performance Appraisal Mechanism Linked To Income Into The Implementation Process Of The Quality Management System. Give Monthly Assessment
Combine It With The Annual Comprehensive Assessment, Combine Document Records With The Assessment Of On-Site Management, And Implement Rewards For Diligence And Punishment For Laziness, And Rewards For Excellence And Punishment For Inferiority. The Implementation Of Reward And Punishment Incentive Mechanism Effectively Promotes The Realization Of Quality Management Objectives. In 2015 , We Established A Standardized Management System And Organically Integrated Standardized Management Into The ISO9000 Quality Management System, So That Quality Management Can Truly Be Implemented Horizontally And Vertically, Making It More Gripping, Practical And Effective.
(3) Improvement Of Management Procedures: First, Improve The Internal Audit Procedures, Insist On Conducting Internal Audits In Accordance With The Standardized Procedures And Methods Of National Certification Audits, And Stipulate That Each Internal Audit First Audits The Leadership; Second, Based On The Compliance Of Process Management And Management Results Based On Facts, The Annual Management Review Should Be Carried Out In A Practical Manner. The Third Is To Take Quality Management Of All Employees As The Goal. The Production Line Implements The First Inspection And Self-Inspection On The Job, Combined With The Professional Inspection Strictly Controls The Quality. The Company Strictly Controls Unqualified Products In Accordance With Relevant Quality Management Measures. The Company All Products Must Pass The Quality Control Department's Inspection And Issue A Certificate Before They Can Flow Into The Next Process Or Leave The Factory . Any Unqualified Products Must Be Clearly Identified, Recorded, Evaluated, Isolated And Processed. All Unqualified Products Must Be Reworked And Re-Inspected Before They Can Enter The Next Process. At The Same Time, We Will Correct, Prevent And Rectify Any Quality Hazards And Problems That Arise, So That All Product Data Can Be Traced.
To Sum Up, Shandong Ropenet Machinery Co.,Ltd. Has Established A Unique Quality Management System. This System Emphasizes System Optimization, Process Methods, Regularization And Daily Application Of Quality Tools, And Full Application In The System And Each Process PDCA Cycle, Continuous Improvement And Pursuit Of Excellence.
Part 3 Corporate Quality Integrity
1. Quality And Integrity Management "Quality First, Honest Management, And Win-Win Future" Is The Business Philosophy Of Shandong Ropenet Machinery Co.,Ltd., Which Is Specifically Reflected In:
1. Be Honest About Product Quality, Strictly Control Quality, And Use Products As Endorsements To Demonstrate The High-Quality Supply Capabilities And Value Of "Shandong Ropenet Machinery Co.,Ltd. " Products;
2. Integrity To Consumers And Dedication To Global Customers With High-Quality Products And Services ;
3. Be Honest With Suppliers, Strengthen Strategic Partnerships, And Achieve Win-Win Results;
4. Be Honest To Employees, Make Prudent Decisions, And Do Your Best To Create More Benefits For Employees And Provide Generous Remuneration ;
5. Be Honest With Relevant Parties, Adhere To Credit Ethics, Pay Taxes In Accordance With The Law, Build A Harmonious Society, Take The Initiative To Assume Corporate Citizen Responsibilities, And Contribute To The Country And Society.
2. Quality Culture
In Corporate Culture, Quality Culture Occupies A Core Position And Is Rooted In The Company's "Quality" Culture, Forming A Core Quality Culture Of "Quality First, Customer Satisfaction". In Terms Of Systems, Through Performance Guidance, The Implementation Of Rules And Systems, And Quality Responsibility Systems, We Ensure That The Quality Culture Is Effectively Solidified;
In Terms Of Implementation , We Ensure The Sustainability And Development Of Quality Culture Through A Series Of Quality Activities Such As Internal Company Publications, Skills Competitions, Quality Knowledge Competitions, Quality Pacesetters, Quality Teams, And QC Group Activities.
Part 4: Basics Of Enterprise Quality
International CE Certification And Recognition Status
Certification Is The Standard And Guideline For Enterprise Product Quality. Enterprises Can Use Certification Standards To Promote Their Own Technology.
In Order To Advance Technology And Improve Product Performance And Quality, Shandong Ropenet Machinery Co.,Ltd. Has Always Attached Great Importance To The Development And Application Of Certification Work. Through Years Of Continuous Efforts And Research, The Products Are Sold All Over The World And Meet The Requirements Of The Countries And Regions Where They Are Sold. In Compliance With The Requirements Of Laws, Regulations And Standards, And The Relevant Certifications Obtained, The Company's Series Of Equipment Products Have Obtained 7 EU CE Product Certifications. Carry Out The Implementation Of Certification Work, Improve Core Technologies, Promote Technological Reform And Innovation, And Lead Industry Progress.
Part 5 Product Quality Responsibility
1. Product Quality Commitment In Order To Better Give Back To Customers And Society, Shandong Ropenet Machinery Co.,Ltd. Has Always Been Committed To Providing Users With
It Provides High-Quality After-Sales Service, Has Taken The Lead In Improving After-Sales Service Levels Many Times, And Has Taken The Lead In Proposing The "Quality Service Return Visit" Activity , Which Has Promoted The Update And Progress Of The Service Model In The Rope Net Industry.
2. Product Quality Level
Through The Construction And Continuous Improvement Of The Quality Management System, The Company Comprehensively Utilizes QC Tools And Quality Improvement Activities To Improve Quality Management Levels. In Recent Years, It Has Achieved " A 100% Product Passing Rate , A Product Inspection Rate Of More Than 99% , And Customer Satisfaction" With The Quality Goal Of " More Than 99% ", The Product Implementation Process Is Controlled, The Quality Is Stable, And It Meets The Requirements Of Applicable Laws, Regulations, And Product Standards. Customers Are Satisfied With Product Quality And Service. Statistical Analysis Of Customer Satisfaction Is Conducted Through Questionnaire Surveys, Daily Return Visit Reports, Regular Surveys And Special Surveys. In The Past Three Years, The Average Customer Satisfaction Level Has Remained Above 99.6% , Indicating That The Company's Comprehensive Customer Service Level Is Mature And Robust.
3. Product After-Sales Responsibility
After-Sales Service Is An Extension Of Product Sales. User Satisfaction Is Our Driving Force. We Must Be Proactive.
Provide Users With Various Communication Channels. The Company Organizes Relevant Departments To Conduct Regular Return Visits To Customers, And Obtains Customer Information On Various Aspects Of The Company's Product Quality And Service Quality Through Various Forms , Which Are Summarized And Organized Into Forms
The "Customer Opinion Survey Analysis Report" Serves As The Basis For The Company's Continuous Improvement To Achieve Maximum Customer Satisfaction. With A Perfect Sales System And Good After-Sales Service, We Have Achieved The Quality Goals Of 100% Customer Complaint Handling Rate And Over 99.6% Customer Satisfaction .
Part 6 Quality Risk Management
1. Handling Quality Complaints
In Order To Ensure The Provision Of Excellent After-Sales Service Quality To Customers, Shandong Ropenet Machinery Co.,Ltd. Has Established
The Customer Service Center Regularly Visits Old Customers And Conducts Key Visits To New Customers; The Company's Professional Quality Inspection Department Handles Customer Complaints About Product Quality, Ensuring That All Kinds Of Information That Customers Need To Communicate Are Well Replied And Resolved, Effectively Improving Customer Satisfaction. And Customer Loyalty.
Shandong Ropenet Machinery Co.,Ltd. Adheres To The Service Concept Of "Customer First" And Has Never Slackened In The Pursuit Of Customer Satisfaction . In The Future, The Company Will Continue To Innovate, Change Consumers' Lifestyles, And Realize The Company 'S Value Pursuit.
2. Quality Risk Monitoring
The Company Has Formulated The "Product Risk Management Measures" To Assess The Risks Of The Company's Products Through The Use Of Various Types Of Product Judgments.
Make Various Determinations And Verify The Identified Product Categories Through Hazard And Risk Management To Ensure That Hazards Related To Consumer Regulations Can Be Effectively Controlled.
For The Domestic Laws And Regulations Collected By The Company And The Legal Requirements Of The Exporting Country Or Market, The Legal Department Is Responsible Organizing Relevant Units To Identify Their Relevance To The Company's Products. The Relevant Laws And Regulations Are Included In The Company's General Database Of Laws And Regulations And Are Specifically Identified. The Method Is Implemented In Accordance With The "Management Measures For The Identification, Update And Compliance Evaluation Of Laws And Regulations" .
When Customers Have Special Requirements For Products And Quality, The Business Department Will Use The Relevant Requirements As An Important Input For Order Review. Relevant Departments Such As Technology And Quality Control Use It As An Important Risk Assessment Basis When Formulating Product Design Plans, Process Flows, Inspections And Experimental Methods.
3. Emergency Management
The Company Has Established An Emergency Plan For Major Quality Accidents And Established A Quality Accident Emergency Response Team Headed By The Chief Quality Officer. The Emergency Response Team Includes Members Of The Company's Design And R&D, Quality, Legal, After-Sales Service, Marketing And Other Departments.
The Company Has Established An Emergency Response Policy , And Established A 24 -Hour Response And Handling Mechanism For Major Quality Accidents.
Part 7: Conclusion Of The Report
Since The Establishment Of The Company, We Have Adhered To Our Corporate Mission: Quality First, Customer First. Keep Faith With Core Skills
Continuously Pioneering And Innovating Technology, It Has Achieved A Leading Position In Technology In The Rope Net Industry, Making "Shandong Ropenet Machinery Co.,Ltd. " Brand Value Has Been Greatly Enhanced. We Will Continue To Lead Product Innovation Through Technological Innovation
Take The Overall Lead In Quality And Reliability, Continue To Improve The Core Competitiveness Of The Company, Persist In Management Innovation, And Strive To
Create A Leading Enterprise In China's Rope Net Machinery Industry.
